Sofi Jewelry Return Policy

At Sofi Jewelry, every piece is created with love and carefully prepared for your order. Because our jewelry is delicate and personal, we want to make sure every customer receives beautiful, high-quality items. 💖

Returns & Exchanges

We accept returns or exchanges within 7 days of delivery for items that arrive damaged or defective.

To request a return or exchange, please contact us at:
📲 WhatsApp: https://wa.me/13057661999

Please include:

• Your order number

• Photos of the item

• A brief description of the issue

 

Non-Returnable Items

For hygiene and quality purposes, we do not accept returns on:

• Worn items

• Used or damaged jewelry

• Sale or clearance items

• Gift cards

 

Order Issues

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery so we can make it right.

Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Refunds

Once your return is approved and received, refunds will be processed to the original payment method within 5–10 business days.

Thank you for supporting Sofi Jewelry — where every piece is inspired by beauty, identity, faith, and purpose ✨